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Westlands Business Centre,
Nairobi, Kenya
Office Hours
Monday – Friday8:00 AM – 6:00 PM
Saturday9:00 AM – 4:00 PM
SundayEmergencies Only
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FAQ

Frequently Asked Questions

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FAQ
How far in advance should I book my safari?
We recommend booking 3–6 months in advance for peak season (July–October and December–January), especially for popular destinations like the Masai Mara. Last-minute bookings are sometimes possible — contact us and we'll do our best.
Do I need travel insurance?
Comprehensive travel insurance is strongly recommended for all trips. We can advise you on the best policies and help you choose coverage that includes medical evacuation, trip cancellation, and equipment protection.
What's included in a typical safari package?
Our standard packages include accommodation, game drives, meals as specified, park entry fees, and airport transfers. Flights, visas, and personal expenses are generally additional. We'll provide a full inclusions list with every quote.
Can you arrange visas for Kenya?
Yes — we provide full visa assistance for Kenya's eVisa system and for over 30 other African countries. Most visitors can apply online, and we guide you through every step of the process to ensure approval.
Do you offer group and family discounts?
Absolutely. Groups of 6 or more typically receive discounts of 10–20% depending on the package. We also have special family pricing for children under 12. Contact us for a tailored group quote.
What payment methods do you accept?
We accept bank transfers, M-Pesa, credit/debit cards (Visa and Mastercard), and PayPal. A 30% deposit secures your booking, with the balance due 30 days before travel. Flexible payment plans are available on request.
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